BabyMilano delivers all orders in Italy and Europe via DHL express courier. For the City of Milan it is possible to require a delivery via BabyExpress service. Delivery in Italy typically takes place within 24/48 hours with DHL express courier, for islands and some locations delivery could take place in 48/72 hours. Shipments are guaranteed from Monday to Friday, except public holidays, from 9.00 am to 6.00 pm, by DHL express courier. Shipping have a fixed cost of € 9.90 for each order delivered in Italy or using BabyExpress service. Shipping is free in Italy for orders over € 59.00 (islands excluded).
IMPORTANT NOTICE: From Saturday 3 up to Sunday 25th august 2019 we do not deliver or process any order both national and international. Every order received in that period will be processed or delivered from monday 26th august 2019.
To track your order, you have just to log into the DHL portal and enter the ten-digit Waybill number that will be provided to you. In case you were absent on delivery of your package, the courier will leave a notice to indicate its passage and will allow you to contact him to arrange a return, with no additional expenses. The courier will still attempt a second delivery within the next 24 hours. For any necessity you can contact DHL Customer Service answers at the number: 199.199.345.
Once you’ll receive your order we suggest you to check that the packaging is intact. If you notice any damage take the box and stating the reasons of damages (eg “Package with Damages”, “Crushed packaging”). Only by fulfilling this procedure you will be able to activate the refund procedure. BabyMilano ships with DHL throughout Europe and extra UE. Shipping costs will be displayed on the check-out page or sent by email. Delivery takes place within 3-5 days from the time of shipment. For some countries outside the European Union deliveries can take up to 7 working days. All shipments with destination outside the European Union countries may be subject to import taxes which must be paid to the local customs authorities. BabyMilano will not be responsible for any duties and taxes to be paid to the customs authorities of the destination country. The eventual taxation and the amount of the duty depend on the value of the order and the country of delivery. We recommend you to contact the customs authorities in the destination country for further information.
All customs costs will be charged to the customer.
If you have the legal requirements and choose to withdraw your order at our warehouse / logistics in Via Rosso di San Secondo 1 Milan, you can request payment with Tax Free. Babymilano uses GLOBAL BLUE.